1. Acceptance of Terms
By accessing or using Ordify ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all the terms and conditions, please do not use our service.
Important: These terms constitute a legally binding agreement between you and Ordify. Please read them carefully.
2. Description of Service
Ordify is a Customer Relationship Management (CRM) platform designed for e-commerce businesses, particularly those operating with Cash-on-Delivery (COD) models. Our services include:
- Order management and tracking
- Team collaboration and role management
- Integration with delivery partners (DIGYLOG, Ozon Express, ML Ship)
- Integration with e-commerce platforms (Shopify, YouCan, Google Sheets)
- Analytics and reporting tools
- WhatsApp and communication features
3. Account Registration
To use our Service, you must:
- Provide accurate, complete, and current registration information
- Maintain the security of your account credentials
- Be at least 18 years of age or the legal age in your jurisdiction
- Not create multiple free accounts for the same business
- Promptly notify us of any unauthorized use of your account
You are responsible for all activities that occur under your account.
4. Acceptable Use
You agree to use our Service only for lawful purposes. You agree NOT to:
- Use the service for any illegal or unauthorized purpose
- Violate any laws, regulations, or third-party rights
- Transmit malware, viruses, or harmful code
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the service or servers
- Use the service to send spam or unsolicited messages
- Scrape, data mine, or extract data from our service
- Impersonate any person or entity
5. Subscription and Payments
Regarding paid subscriptions:
- Some features require a paid subscription plan
- Prices are displayed in USD and may vary by region
- Subscriptions automatically renew unless cancelled
- We may change prices with 30 days advance notice
- Refunds are subject to our Refund Policy
- You are responsible for applicable taxes
6. Your Data
Regarding data ownership and usage:
- You retain all ownership rights to your data
- You grant us a license to use your data to provide the Service
- You are responsible for backing up your data
- We process your data according to our Privacy Policy
7. Third-Party Integrations
Our Service integrates with third-party services including:
- Delivery partners (DIGYLOG, Ozon Express, ML Ship)
- E-commerce platforms (Shopify, YouCan, WooCommerce)
- Payment processors (Stripe, PayPal, Airwallex)
- Communication tools (WhatsApp, SMS providers)
Your use of these integrations is subject to their respective terms of service. We are not responsible for third-party services.
8. Intellectual Property
Ordify and its licensors own all rights, title, and interest in the Service, including all software, designs, trademarks, and content. You may not copy, modify, distribute, or create derivative works without our permission.
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
10. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for any indirect, incidental, special, or consequential damages
- Our total liability shall not exceed the amount you paid us in the past 12 months
- We are not liable for any loss of data, profits, or business opportunities
11. Indemnification
You agree to indemnify and hold harmless Ordify, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.
12. Termination
We may suspend or terminate your account if you:
- Violate these Terms of Service
- Engage in fraudulent or illegal activity
- Fail to pay subscription fees
- Upon your request
You may cancel your account at any time from your account settings.
13. Changes to Terms
We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.
14. Governing Law
These Terms are governed by the laws of Morocco. Any disputes shall be resolved in the courts of Casablanca, Morocco. You agree to submit to the personal jurisdiction of these courts.
15. Contact Us
If you have questions about these Terms, please contact us:
- Email: legal@ordify.shop
- Support: https://ordify.shop/support