1. Introduction
Ordify ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM platform and related services.
Summary: We collect only what we need to provide our service, we protect your data, and we never sell it to third parties.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, password (encrypted), phone number
- Business Information: Store names, business details, team member information
- Customer Data: Order information, customer details you input into our system
- Payment Information: Processed securely through Stripe, PayPal, or Airwallex (we don't store card details)
- Usage Data: How you interact with our service, features used, login times
- Device Information: Browser type, IP address, device identifiers
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our CRM platform
- Process transactions and send related notifications
- Send you updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and fraud
4. Information Sharing
We may share your information with:
- Service Providers: Hosting, payment processing, email services
- Delivery Partners: DIGYLOG, Ozon Express, ML Ship (only order data necessary for shipping)
- Analytics Partners: To help us understand how our service is used
- Legal Requirements: When required by law or to protect our rights
Important: We do NOT sell your personal data to third parties. Ever.
5. Data Security
We implement appropriate security measures including:
- SSL/TLS encryption for all data transmission
- Encrypted password storage using industry-standard hashing
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure data centers with physical security measures
6. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time. After account deletion, we may retain certain information as required by law or for legitimate business purposes.
8. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
9. Cookies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
10. Children's Privacy
Our service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@ordify.shop
- Support: https://ordify.shop/support